• Monday

    By Appt Only

  • Tuesday

    9AM - 7PM

  • Wednesday

    9AM - 7PM

  • Thursday

    9AM - 7PM

  • Friday

    9AM - 7PM

  • Saturday

    9AM - 7PM

  • Sunday

    By Appt Only

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Return & Refund Policy

Introduction

At Candid Salon LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with an item you purchased from our website candidsalon.com, you may return it within 7 days of the delivery date for a refund, subject to the terms and conditions outlined below.

Return and Refund Conditions

  1. Eligibility for Returns:
    • Only unused products in their original packaging and condition are eligible for a return and refund.
    • Products that have been used, damaged, or altered in any way are not eligible for return or refund.
  2. Return Period:
    • You have 7 days from the date of delivery to return eligible products.
  3. Return Process:
    • To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return.
    • Our customer service team will provide you with instructions on how to return the product.
  4. Return Shipping:
    • You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned product reaches us.
  5. Refund Process:
    • Once we receive the returned product and verify its condition, we will process your refund.
    • Refunds will be issued to the original payment method within 7-10 business days of receiving the return.
    • Please note that it may take additional time for the refund to appear on your bank statement, depending on your bank or card issuer.

Non-Refundable Items

  • Products that have been used or opened.
  • Gift cards.
  • Sale or clearance items.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement or refund, including the cost of return shipping for damaged or defective items.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at:

  • Email: [email protected]
  • Phone: 702-478-8700
  • Address: 10271 S. Eastern Ave #107, Henderson, NV 89052, USA